Refugee Rights Turkey – Field Office for Beneficiaries

Address :  Barbaros Mahallesi, Başkan Sokak No.14
Üsküdar, İstanbul

You need to take bus number 12A from "Üsküdar Marmaray" bus station and get off at "Üsküdar Askerlik Şubesi" stop and walk 750 metres.		You need to take buses 12C and 6 from "Üsküdar Marmaray" bus station and get off at "Paşabahçe Blokları" stop and walk 350 metres.

Refugee Rights Turkey – Main Office

Address :  Dr. Refik Saydam Cad. No.39 K.5 D.14
Şişhane, Beyoğlu İstanbul

Tel               : +90 850 218 48 30

Email            : This email address is being protected from spambots. You need JavaScript enabled to view it.

RRT General Legal Assistance Helpdesk:

You can reach Refugee Rights Turkey’s Legal Helpdesk at the new telephone number: +90 850 218 48 30.

Starting on April 25th 2022, the telephone numbers +90 549 510 52 02 and +90 549 510 52 03 introduced during RRT’s transition to providing services remotely due to the COVID19 pandemic will only be used for sending documents and files. Beneficiaries who would like to receive legal assistance from our Legal Helpdesk can do so by dialing +90 850 218 48 30 Monday – Friday between 09.30 and 17.30. The Legal Helpdesk offers services in Turkish, English, Arabic, Farsi/Dari and French.

For legal questions and requests for assistance via email : This email address is being protected from spambots. You need JavaScript enabled to view it.

RRT Detention Helpdesk :

For requests and referrals regarding detention cases only : +90 507 218 62 85

For detention-related referrals and requests via email : This email address is being protected from spambots. You need JavaScript enabled to view it.

IZMIR, EDIRNE and VAN Field Offices

Our IZMIR, EDIRNE and VAN Field Offices deliver legal assistance and representation services coordinated from our ISTANBUL Main Office. All legal assistance requests or other inquiries that per location may involve our three Field Offices can be addressed to our centralized communication hub at ISTANBUL Main Office.  Your request or inquiry will be relayed to the Field Office as necessary.

NGOs, lawyers and other referral actors who wish to relay requests for advice or assistance on cases :  are kindly asked to contact us by email at : This email address is being protected from spambots. You need JavaScript enabled to view it.   , due to the high traffic at this period our service telephone lines.

All other inquiries to RRT not related to legal assistance requests :  are also kindly asked to be addressed to us by email at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Feedback and Complaints Hotline:

Refugee Rights Turkey believes in receiving feedback and responding to complaints about the services and its conduct, and improve the support we offer in line with these views. For this reason, you can use any of the communication channels below, which have been specifically developed for our beneficiaries and stakeholders to send their feedback and complaints.

RRT’s Feedback and Complaints Hotline: +90 543 329 61 90  

• The Hotline is operational during all weekdays from 09.30 to 17.30. The Hotline currently operates in Turkish and English. Interpretation is provided upon request.
• SMS, WhatsApp, Telegram, Signal, Viber calls and messages in any language are also accepted.

E-mail:  This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.  

E-mails in any language is accepted and duely processed.

Online form: Online forms are also available in Turkish, English, French, Arabic and Farsi

RRT ensures confidentiality of the information as well as the inquisition process about all complaints. We also remind that it will not impact the beneficiary’s ability to receive or continue to receive services from RRT.